Terms and conditions
Please note that following terms and conditions apply for guided tours arranged by DNT Oslo og Omegn (organiser) only. For other local DNT trekking associations other terms and conditions may apply.
All guided tours arranged by DNT Oslo og Omegn are regulated by the Norwegian Package Tours Act (in Norwegian only) of 25.08.1995 and directives of 13.09.2009. As a package tour organiser DNT Oslo og Omegn has provided the necessary guarantees to the Norwegian Travel Guarantee Fund.
Please note that the terms and conditions are subject to amendments.
1. Tour participation requirements and DNT membership
It is not required to be a DNT member for participation on our tours. Many of our guided tours demand that the participants have the physical and psychical strength that are necessary to realize the tour, and therefore our guided tours can only booked by participants who can meet these requirements. Please see Section 11 “The participant's responsibility” for more details.
The member price applies for members of DNT (The Norwegian Trekking Association), of Svenska Turistforeningen and of Ferdafelags Island. For all non-members, an addition to the tour price will apply. All participants are welcome to sign a DNT membership. Please note that DNT has no agreement with the International Youth Hostel Association or with any British or other continental trekking association.
The tour price includes the services as specified in the tour description on dntoslo.no. For many tours optional and additional services are available.
As organiser DNT Oslo og Omegn reserves the right to raise or lower the price in case of new/ changes for tax regulations, exchange rate changes, price level changes, misprints, costs due to Force Majeure or other unforeseen reasons. Increases in price are to be notified as soon as possible and at the latest 20 days prior to tour departure date. If the increase in price exceeds 10 % of the tour price, the participant is free to cancel the reservation at no surcharge.
3. Scope of the booking agreement
The booking covers the services agreed between DNT Oslo og Omegn as operator, the customer and tour participant and includes:
3.1. The tour description on dntoslo.no, that is, all information and facts described and linked to in the tour description.
3.2. Any customer and tour participant information issued, such as booking confirmation, invoice with payment information and information to participants from the tour leaders etc.
When carrying through booking, all participants acknowledge to have read and accepted our terms and conditions for tour participation. The booking is binding once booking has been carried through.
4. Payment and invoice payment options
For online booking, the total or part of the amount is to be paid by credit card (Visa or Mastercard) when booking is carried through. An e-mail confirmation and in many cases an e-mail with invoice for the remaining amount will be sent to the customer.
For booking through our DNT Tour Information (or our booking administration office), payment in the DNT Tour Information shop when booking or invoice will apply.
Invoice payment option 1:
Payment by credit card via link sent to your e-mail address. Please send an e-mail to email@example.com let us know that you wish to pay by credit card. Remember to include your booking reference in the email.
Invoice payment option 2
In Euro: Please use account no 6018 04 47124.
Swift address: NDEANOKK, Nordea Pb. 1166 Sentrum, 0107 Oslo.
IBAN no: NO 31 6018 04 47124.
Invoice payment option 3
By Eurogiro or Swift in NOK to our bank account: 6074 06 03550.
Swift address: NDEANOKK, Nordea Pb. 1166 Sentrum, 0107 Oslo.
IBAN no: NO 39 6074 06 03550.
Please make sure you send the correct amount (ask your bank about the exchange rate) and indicate what the payment is for by referring to the Tour ID, your booking number or invoice number.
DNT Oslo og Omegn wish to underline that participation on our guided tours is at the participants own risk. As organiser we do not take the responsibility for any economic consequences related to accidents/injuries that occur during the realisation of the guided tour. Participants from abroad are advised to take out a combined travel and accident insurance in their home countries, as such insurance is not included in booking. It is also likely that such insurance also includes cancellation insurance.
6. Making changes to the booking
When changes to a booking are made more than 30 days before the tour departure date an administration fee of NOK 300,- applies. Changes to a booking that are to be carried through when it is 30 days or less to the tour departure date, is regarded as a cancellation and registration of a new booking (please see Section 7 for details).
In consultation with DNT Oslo og Omegn, a fully paid booking can be transferred to a different person at an administration fee of NOK 300,- per participant, if this participant meets the requirements for tour participation. A transfer of tour participant can only take place as long as this is not in conflict with other rules and regulations that the organiser has to take into consideration. For tours that includes flights, such transfer is not possible.
7. Cancellation and cancellation protection
DNT Oslo og Omegn offer cancellation protection insurance to all participants. This has to be purchased at the time of booking and is non-refundable.
7.a. Cancellation without cancellation protection
Please notify DNT Oslo og Omegn as soon as possible if you wish to cancel your booking. The following applies for cancellation without cancellation protection:
• More than 30 days before tour departure date: An administration fee of NOK 300,- applies. Paid amount will be refunded less the administration fee or an invoice will be sent to the customer.
• 30 -15 days before tour departure date: the organizer retains 10% of the total amount of the tour or sends an invoice of 10% of the total amount.
• 14 - 4 days before tour departure date: 50 % of the tour price applies. Paid amounts will be refunded less 50% of the tour price, or the customer will receive an invoice equivalent 50% of the tour price.
• 3 - 0 days before tour departure date or no show: the full tour price amount applies. No refund or the customer will be sent an invoice equivalent of the full tour price amount.
In case of cancellation of trips with a total amount of less than NOK 1.500, - the organizer will retain an administration fee of NOK 300,-.
7.b. Cancellation with cancellation protection
Provided that the participant has purchased cancellation protection insurance, she/he is entitled to request release from the booking agreement, as long as she/he can show that the conditions for cancellation have been fulfilled (described below). The customer is obliged to notify DNT Oslo og Omegn of the cancellation as soon as possible after becoming aware of the relevant circumstances entitling the cancellation. DNT Oslo og Omegn shall, according to the above terms and conditions, refund the amount paid (less the cost of cancellation protection insurance + an administration fee of NOK 300,-) without undue delay as soon as the required documentation has been provided by the participant.
1. Acute illness or injury, acute severe exacerbation of chronic illness or death affecting
a. the Insured, his/her sole traveling companion or
b. His/her immediate family in the Nordic countries (spouse / partner, children and grandchildren, parents and grandparents, siblings, brothers / sister-in-law / -children).
2. Fire, burglary or water main damage to the Insured’s residence, business or office after the insurance has been taken out.
A valid medical certificate or certificate of insurance must be sent to the organiser as soon as possible in order for a refund to be made. Should notice of cancellation not be provided and a participant does not show up for a guided tour, reimbursement cannot be claimed.
8. To quit and leave during the guided tour
If the participant for any reason has quit and leave the group during the course of the guided tour, DNT Oslo og Omegn is not responsible for any extra costs that this may lead to for the participant. The participant cannot claim any refund of the tour price and will be advised to consult her/his travel or accident insurance arrangements. See also Section 13 Complaints.
9. Tour cancellation
DNT Oslo og Omegn may cancel a tour in case of force majeure, weather conditions, lack of tour leaders, not sufficient number of participants or other unforeseen reasons beyond the organiser’s control. If possible, the organiser is obliged to notify the participants
- at the latest 14 days before tour departure date for tours lasting 5 days or more
-at the latest 7 days before tour departure date for tours lasting 4 days or less.
In the case of tour cancellation due to the reasons described above, the full amount paid will be refunded. DNT Oslo og Omegn is not responsible for any other cost that the participant may have related to tour participation.
10. Changes to the tour itinerary
DNT Oslo og Omegn will strive to carry through the guided tour as described in the tour description itinerary. Note, however, that the itinerary is subject to changes that may take place due to transportation schedule changes, and changes to opening hours, weather conditions or other unforeseen circumstances that makes it difficult to carry through the tour as first planned. In such cases, and whenever possible, the participants will be notified of any significant changes before tour departure. Should the participant wish to cancel the booking due to such changes, the full paid amount will be refunded. In cases where changes has to be made during the guided tour, the tour leader should notify the participant’s as soon as possible.
11. The participants' responsibility
Participants are obliged to read the tour description itinerary carefully and assess whether they are physically and mentally prepared to carry through tour participation without being a liability to themselves or others. This means to read and evaluate all relevant information described in the tour description on dntoslo.no, including information linked to.
Should a participant be aware that her/his health condition is poor, she/he is obliged to consult a physician. The participants must ensure that their equipment is suitable and adequate for all weather conditions (see our recommended packing lists for summer and winter).
The participants are obliged to follow the instructions and decisions of the tour leader. Should the participant be inadequately prepared for the tour (physically/mentally or with poor equipment) or otherwise causing difficulties for the tour leader and/or the tour group, the leader has the authority to require that the participant quit the tour. The organiser is not responsible for any extra cost that this may lead to for the participant. In cases of grave violation to the above provisions, the participant can be made liable for any loss or extraordinary expenses affecting the organiser.
For participants on our guided winter tours, DNT Oslo og Omegn wish to underline the obligation and importance of carefully reading “Important information for guided winter tours”.
12. E-mail address distribution
For some tours it is beneficial for the participants to coordinate transport to the tour meeting point. In order to facilitate an easy and cheap alternative for participants to get to the tour meeting point, the organiser may distribute the participants’ e-mail addresses to other tour participants.
The tour leader should as soon as possible be notified of a complaint in the course of the tour, enabling that the matter can be settled on the spot. A written statement of the complaint and any requests for refund must be forwarded to DNT Oslo og Omegn's administrative office as soon as possible and in any case within 4 weeks after the tour is finished.
DNT Oslo og Omegn reserves the right to make alterations to any information published about our guided tours. Tour information is subject to changes related to transportation time schedules, accommodation opening hours, price amendments and printed errors that may have effects for tour participants.
As a participant on a DNT Oslo og Omegn guided tour, you may be photographed, either by the tour leader or by other participants. These photographs may be used later in DNT's printed or online publications. Please tell the tour leader in advance if you prefer not to be photographed.